Effective Date: 23/11/2024
Welcome to Ottoman Lifestyle! These Terms and Conditions (“Terms”) govern your use of our website (www.ottomanlifestyle.com), products, and services. By using our website or making a purchase from us, you agree to be bound by these Terms, as well as our Privacy Policy. Please read these Terms carefully before proceeding.
If you do not agree with these Terms, please do not use our website or purchase any products from us.
1. General Information
Ottoman Lifestyle is an e-commerce platform offering fashion products for sale in Bangladesh. We provide products both online through our website and offline in physical locations.
- Company Name: Ottoman Lifestyle
- Website: www.ottomanlifestyle.com
- Email: info@ottomanlifestyle.com
- Phone: 01715-170391
- Address: Azampur, Uttara, Dhaka, Bangladesh.
2. Acceptance of Terms
By accessing or using the website, creating an account, or making a purchase, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these Terms, you should not use the website or make any purchases.
3. Account Registration
To shop on our website, you may be required to create an account. You must provide accurate, complete, and current information during the registration process. You are responsible for maintaining the confidentiality of your account and password, and for all activities under your account. If you suspect unauthorized use of your account, you should immediately notify us.
4. Product Information and Availability
- Product Descriptions: We strive to ensure that the product descriptions, images, and other details on our website are accurate and up-to-date. However, we do not guarantee that the descriptions, prices, or other content on the website are free from errors or omissions.
- Product Availability: All products are subject to availability. We reserve the right to limit the quantity of products available for sale or to refuse any order at our sole discretion.
- Pricing: Prices for products on the website are listed in Bangladeshi Taka (BDT) and may be subject to change without notice. We make every effort to ensure that the prices are accurate at the time of listing, but errors may occur. If a pricing error is found, we will inform you before processing the order.
5. Orders and Payment
- Order Confirmation: Once you place an order on our website, you will receive an order confirmation email. This does not mean your order has been accepted. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in product pricing, or payment issues.
- Payment Methods: We accept payments through a variety of secure payment methods, including credit/debit cards, mobile banking, and cash on delivery. You are responsible for ensuring that the payment details you provide are accurate and valid.
- Order Cancellation: You may request the cancellation of an order before it has been processed and shipped. Once the order has been shipped, cancellations are not possible.
6. Shipping and Delivery
- Shipping Information: We offer delivery across Bangladesh. Shipping costs will be calculated at checkout based on your delivery location. Delivery times may vary depending on your location.
- Delivery Issues: While we aim to deliver your order within the estimated time frame, delays may occur due to unforeseen circumstances. If there are any significant delays in your order, we will inform you via email or phone.
- Risk of Loss: Once the product has been delivered to the shipping address provided, the risk of loss and ownership of the product passes to you.
7. Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a return policy under the following conditions:
- Eligibility: Products must be unused, unworn, and in their original condition with tags attached. Returns must be made within a specified period (e.g., 7-14 days) from the date of receipt.
- Refund Process: After receiving and inspecting the returned product, we will process the refund to your original payment method. Shipping costs for returned items may be the responsibility of the customer, unless the product was faulty or damaged.
- Exclusions: Some products may be non-returnable or non-refundable, including sale items or customized products.
Please contact us directly at info@ottomanlifestyle.com or call us to initiate a return or discuss any issues with your order.
8. User Conduct
When using our website or purchasing products, you agree not to:
- Violate any applicable local or international laws.
- Engage in fraudulent or deceptive behavior.
- Distribute viruses or harmful code that may interfere with the website or other users.
- Attempt to gain unauthorized access to our website, server, or customer information.
- Post false, misleading, or offensive content on our website or in customer reviews.
We reserve the right to suspend or terminate your account if we believe you have violated these Terms.
9. Intellectual Property
All content on the website, including text, images, logos, and product designs, are the intellectual property of Ottoman Lifestyle or its licensors. You may not reproduce, modify, distribute, or use any content from the website without our express written permission.
10. Limitation of Liability
- Product Usage: Ottoman Lifestyle is not liable for any damages or injuries that result from the improper use or handling of products purchased from our website.
- Service Disruptions: While we make every effort to maintain the website’s functionality, we are not responsible for any temporary service disruptions or technical issues that may occur.
- Indirect Damages: We are not responsible for any indirect, incidental, or consequential damages arising out of your use of the website or products.
11. Indemnification
You agree to indemnify and hold harmless Ottoman Lifestyle, its affiliates, directors, officers, employees, and agents from any claim, demand, liability, or damages arising out of your use of the website, violation of these Terms, or infringement of any third-party rights.
12. Privacy Policy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our website, you consent to the terms of our Privacy Policy.
13. Changes to the Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated “Effective Date.” You are encouraged to review these Terms periodically to stay informed of any changes.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of Bangladesh. Any disputes or claims arising out of or in connection with these Terms will be resolved through arbitration or mediation in Dhaka, Bangladesh.
15. Contact Us
If you have any questions or concerns about these Terms and Conditions or your experience with Ottoman Lifestyle, please contact us at:
- Email: info@ottomanlifestyle.com
- Phone: 01715-170391
- Address: Azampur, Uttara, Dhaka, Bangladesh.
By using our website or purchasing products from Ottoman Lifestyle, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.