Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Deliery takes 3-5 business days within Bangladesh. But Inside Dhaka city can take up 24 hours.
You can create account via our my account menu or while submitting your 1st order.
Contact us before the order is shipped to update your address.
We’ll send a tracking link via email/SMS once your order is shipped.
No, we do not store any credit card information for security reasons.
All of our products’ prices include sales tax. So we will not charge additional.
Currently, we only ship within Bangladesh.
Yes, all items in a single order are shipped together unless stated otherwise.
If you need to swap an item
Returns and Exchanges
We accept returns within 7 days if the item is unused, in original condition, and with tags intact.
Contact our support team with your order details for a replacement or refund.
Please contact us with photos of the damaged item for a prompt resolution.
We’ll provide the return address once your return request is approved.
Reach out via email, phone, or our social media channels.
Contact us immediately to update the address if the order hasn’t shipped.
Yes, but only if the order hasn’t been processed for shipping.
Yes, pre-order options are available for select items. Contact us for details.